User Agreement

jedlicks · December 2022

About once a day I am asked to accept a new agreement. When this happens, I lose progess on levels, I have lost gold bars, my color bombs and other items don't show in my game, etc. If I reload the game, some of these items come back and others don't. It is incredibly frustrating and after losing gold today and not getting my color bombs I am at the point where I am ready to quit playing. It is just too frustrating when it is hard enough to pass levels without using these add ins. Why is this happening every day?

Doondie · December 2022

https://community.king.com/en/candy-crush-saga/discussion/389647/user-agreement

Hello, Mr. Licks,

Are you referring to this screen? 🤔

Is it possible you're switching accounts on a daily basis? Do you have an account at all, actually? If you have an account, no resetting will occur, as your progress will be saved.

Lindark · December 2022

It sounds like your app or device is not saving data. Once you accept the terms once, you shouldn’t have to again. Try rebooting your phone!

Tess92 · December 2022

Hi @jedlicks ! 🤗

Game terms and conditions should not affect your progress. When you first started playing did you create a King Account where you can save your progress? Let us know so we can help you better.

User Agreement

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