Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Ginger and Teresa, you will have to access the link above and scroll down for your issue. I was informed this morning that since payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can't break the piggy bank for free. Since you are trying to make a purchase and it's telling you that no money has been removed then my next suggestion is, if the link that I sent doesn't answer your question when you open the game click on the gold bar. It will open up and you can make a purchase of any items in there.