Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
My user ID is below
Hello, newbie Clare,
Welcome to the forum! 🎉
What exactly is the matter - you can't buy stuff with real money and/or can't use your gold bars for extra moves and boosters?
When was the last time you could connect to the game store?
Has anything changed since then - your phone, your phone's operating system or whatever device you're playing on?
What is your country of residence?
Are you logged into your Google/Apple account? Easiest way to check is by opening the respective app store (Play Store if you're an Android user) and make sure you're logged into your account.
Can you see ads (for Sweet Cinema, for extra moves etc)? If you can, then bear in mind that making a real money purchase will put you in a blacklist and no ads will appear for you anymore.
Good luck! 😇
Hi and Welcome to the King Community
Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
You will find complete information HERE
New here? Sign in or create an account to join the fun.
Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
