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connection error
jackiebabe007
Posts: 5
Level 2
in Discussions
Hi, as of last week i keep getting a connection error. i cant get any daily prizes anymore or win gold bars in the race etc. i think i have to clear my cache but so far i cant seem to do it. Im on level 13,100 so dont want to lose my levels. Any help would be appreciated....Jackie x
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Answers
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Ever since I created an account, it says I have connection issues, and I can't get any prizes, other than the daily. I am definitely connected to the internet, but the game isn't Any ideas how to correct this?
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Hi and welcome to the King Community
Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
You will find more details HERE.
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Welcome to Sweet King Community! 👑
As Kiara explained you try following these steps on previous reply that we hope this help! 🤞😊
If it's still not worked from above steps, how about you follow these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope nothing this happens. 😊
I think uninstall and then reinstall steps then must allow the confirmation message to show for the software to register it is the best solve problem that I hope nothing this happens too.
⚠️ NOTE ⚠️
If you want to try uninstall and reinstall steps, you have your gold bars and level progress are saved/transfered but all of the boosters and inventory lives are lost and some events will be reset or gone when you save your progress completed with your Facebook or Kingdom Account connected.
⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!
If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks! 😉
Have a nice and safety day! ❤️😊
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The issue is, I have been playing on my computer when I created my account. I can't even log in on my computer due to no connection issue, so there is no way to log out. And because I can't log in, I can't save my game to play on other devices. I am worried if I uninstall on the computer, I will loose all progress.
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I have had a connection error for day when trying to check my account and I also can’t connect to the store to buy anything. Can someone help. My phone is up to date, I have deleted and reinstalled the game and I have turned my device off and back on. Please help.
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Try these steps here! Hope this help! 👇😉
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I have the same problem. Someone said I need to clear my cache but so far I can’t do that. Hope we can both get this sorted out….love from Scotland 👌👌🏴🏴
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I experienced this a few weeks ago where I lost all the events & couldn't connect to the store etc. After playing a few levels it corrected itself & the events all returned to normal. I would try playing a few easy levels and see what happens.
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Hello! Everyone! 👋
Check out 🔧Temporary connectivity issues! More details HERE! Please patience until this issue will be fixed soon! Thanks!
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