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Sweet Cinema Missing

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sakhi_0310
sakhi_0310 Posts: 30 Level 2

Hello CSS,

I Purchased one hour life.... After that this sweet Cinema is missing...

Can you tell me why is this happening?

Thank you in advance

Answers

  • kiara_wael
    kiara_wael Posts: 145,540 Candy Moderator
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    Hi and welcome to the King Community

    Thank you for the feedback . The features might be temporarily unavailable as features come and go. They are not the permanent part of the game and can be replaced or unavailable at any time. Always keep your game up to date and hopefully it might return to you.

  • sakhi_0310
    sakhi_0310 Posts: 30 Level 2
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    Why did it stopped only after I purchased something...

  • AK19
    AK19 Posts: 2 Newbie
    edited February 2023
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    Yesterday for the first time i made a purchase. I don`t have the sweet cinema anymore. Is it gone permanently???

  • Diamond_Lim
    Diamond_Lim Posts: 152,046 Diamond Diaries Moderator
    edited February 2023
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    Welcome to Sweet King Community! 👑

    The video ad feature is still a test feature, which means that some of you can get Lives, while others can get Booster or other items from this feature.

    This also means that the video ad feature will not always be available and not found in all player's games or on all devices.

    So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.

    Also check wykoon the Community Hub Moderator suggested another answer here.

    And you can also still earned more free boosters (gold bars) by in-game features/events (also contests) that you can use the boosters to beat any tricky levels too. 😉

    ⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!

    If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks! 😉

    Have a nice and safety day! ❤️😊

  • Doondie
    Doondie Posts: 1,255 Level 5
    edited February 2023
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    Hey there, Mr/Ms Newbie,

    Welcome to the forum! 👋

    I'm afraid you're blacklisted now. It's a very old bug/strategy for punishing paying players. I totally don't understand why the developers refuse to fix/change that when it's clearly driving players away.

    Anyhow, I've so far seen 2 reports from people who had lost ads just like you and then seen them return - first person said ads returned 1.5 years later, while the second person said they took a 4-month break and ads were back when they returned to the game.

    Good luck! 👍

  • AK19
    AK19 Posts: 2 Newbie
    edited February 2023
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    Hi. Thank You for reply. That is just so unfair. I stopped playing the game. I am utterly disgusted and disappointed.

  • EmaS
    EmaS Posts: 5 Level 2
    edited February 2023
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    For me is same. 3 days ago purchased a booster and after this No more ads or sweet cinema. Not nice from their side. Will stop playing then this game.

  • EmaS
    EmaS Posts: 5 Level 2
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    Same for me. Purchased, and after just stopped ads. After every question they telling same that it can be problems with ads, they are not permanent and etc. But they do not say true. They stopped ads because you (and me) purchased boosters for real money. This is the answer.

  • Diamond_Lim
    Diamond_Lim Posts: 152,046 Diamond Diaries Moderator
    edited February 2023
    Options

    The video ad feature is still a test feature, which means that some of you can get Lives, while others can get Booster or other items from this feature.

    This also means that the video ad feature will not always be available and not found in all player's games or on all devices.

    So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.

    Also check wykoon the Community Hub Moderator suggested another answer here.

    And you can also still earned more free boosters (gold bars) by in-game features/events (also contests) that you can use the boosters to beat any tricky levels too. 😉

    ⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!

    If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks! 😉

    Have a nice and safety day! ❤️😊

  • Diamond_Lim
    Diamond_Lim Posts: 152,046 Diamond Diaries Moderator
    edited February 2023
    Options

    The video ad feature is still a test feature, which means that some of you can get Lives, while others can get Booster or other items from this feature.

    This also means that the video ad feature will not always be available and not found in all player's games or on all devices.

    So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.

    Also check wykoon the Community Hub Moderator suggested another answer here.

    And you can also still earned more free boosters (gold bars) by in-game features/events (also contests) that you can use the boosters to beat any tricky levels too. 😉

    ⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!

    If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks! 😉

    Have a nice and safety day! ❤️😊

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