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Not receiving prize..round two

Grrrrrr
Grrrrrr Posts: 4

Level 1
in Support

Finished one of the special challenges last evening. When I logged in this morning, I received the splash screen saying I had placed #2. Hit the claim prize button and Nada. No time or boosters. Took screen shots..not sure how to post them.

Answers

  • _Elsa_
    _Elsa_ Posts: 37,542

    Hi Grrrrrr, sorry for the delay in responding.  To post your print screens when you want to respond here you should see 3 icons above the area where you are going to type.  Click on the middle icon and that's for uploading pictures.  Once you click on it a box should open up on your end and you can just click to add it here.  Once it's here and you write a message I should get an email saying that you responded and I can come back here to check it out.

  • Grrrrrr
    Grrrrrr Posts: 4

    Level 1

    Thanks for the reply! No icons showing above my space to reply. On my mobile though..will try on my desktop when I get home. 

  • _Elsa_
    _Elsa_ Posts: 37,542

    Thanks for the print screens.  I am going to elevate this to a King Admin and she can look into your account.  She is out of the office until next Tuesday so hang in here and she should write you privately here.

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Thanks @Elsa for passing on 

    @Grrrr I am really sorry that you did not receive your rewards. I have now added items to your account, you will see these next time you open your game on your mobile device. 

    Thanks!

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