Why are my lives being reset back to zero daily and sound being turned back on?

https://community.king.com/en/candy-crush-saga/discussion/comment/2594176#Comment_2594176

How about finally following the advice I gave you 7 weeks ago? 🤔

Since you have a Windows PC, you should download the standalone desktop version. This means it's an independent program you can start with 1 click. I'd say THAT's convenient, not through Facebook's website.

Just go to Microsoft's App Store and install it on your computer.

You can create a desktop shortcut or pin it to the taskbar for even faster navigation. You can then log in using your Facebook account or King account. Next time you start the game it will be already logged in. What's better is that your boosters are shared.

Good luck! 👍

Every time I reload the game I get a reset of donated lives; click 'refresh' and it either wipes out lives or gives you a few more. It seems totally random.

https://community.king.com/en/candy-crush-saga/discussion/comment/2542520#Comment_2542520

Because someone else mentioned it happened to them on their Mac?

No, I like the game on FB, that's the convenient place for me to play. I'll just carry on with it there, but it seems a problem that has affected quite a few in different situations, so is worth mentioning.

https://community.king.com/en/candy-crush-saga/discussion/comment/2542251#Comment_2542251

What makes you think it's not only a browser version issue? No-one's reported losing stored lives on a regular basis on other platforms.

As for whose fault it is - of course it's King's fault, not browsers'. Just like the forced portrait or baby landscape mode. The browser displays what the game devs tell it to. Unlike screen size, the life resetting bug doesn't happen to everyone.

As a Windows user, have you tried the desktop version you can get from the Microsoft App Store?

https://community.king.com/en/candy-crush-saga/discussion/comment/2530937#Comment_2530937

Sounds like it's a problem that's not specific to browsers, then. I'm constantly robbed of lives, delaying my gameplay and making me less interested in playing overall. I can't see why there's no-one thinking that it could be a problem for King, rather than the browser, as it's obviously on a different browser?

theDirge

yep this is me as well. Only diff is I am on Mac..

https://community.king.com/en/candy-crush-saga/discussion/376482/lives-inbox-how-does-it-work-new-update

I also have this problem. I use Win10, Facebook platform, never clear my cache, but in recent weeks the game keeps coming up with 'update to terms and conditions' and clearing the lives I've had, with all game features being presented as if I'm new to the game. However, everything else (boosters) stays in place. Sound comes back on as well, just like the original poster.

I have changed nothing, it's just started happening regularly in the last few weeks. Very annoying!

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback, if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.

Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device.

Check also the page about the Lives.

https://community.king.com/en/candy-crush-saga/discussion/comment/2512579#Comment_2512579

Tried another browser?

Care to try the standalone Windows version then? You can download it from Microsoft's App Store, assuming you have a Windows computer.

Any reason why you don't want to play on your phone or tablet? Pretty sure the browser version is bugged and ads never work there.

https://community.king.com/en/candy-crush-saga/discussion/comment/2512570#Comment_2512570

No, I have not cleared my cache or data lately. I only lose my lives, sound always coming back on and events do not always show up.

https://community.king.com/en/candy-crush-saga/discussion/comment/2512515#Comment_2512515

Interesting... Do you happen to regularly delete your browser's cache and data, assuming you're using the browser version?

What about your boosters? Do they not also disappear?

This is on my home computer. It just has to do with lives friends send. Your allowed up to 200. Everyday or every other day it goes back to zero. I turn the sound and music off and same as lives that's back on.

https://community.king.com/en/candy-crush-saga/discussion/comment/2512440#Comment_2512440

Afternoon, Shakira,

Welcome to the forum! 👋

Were you actually logged in with your Facebook account before changing phones and connected to the Inherent? Do you still have your older phone?

What do you see when you open the browser version of the game? Level 1 or 3500?

If things still don't seem right, you need to write to Support with a request to manually restore your levels. Tell them your user ID and Facebook account and better provide some screenshots as well. If they agree to do it, they won't be restoring your gold bars, assuming you had any.

Good luck! 👍

https://community.king.com/en/candy-crush-saga/discussion/391817/why-are-my-lives-being-reset-back-to-zero-daily-and-sound-being-turned-back-on

Hey there, Ms Newbie,

Welcome to the forum! 👋

This isn't normal game behaviour. It's likely your device is causing the issue. Do your boosters also reset?

What do you mean, actually? You lose your lives that others send you or something else? There's a daily limit of 20 lives you can use. What exactly is being set to 0? 🤔

shakshirah

Good afternoon team I was on 3500 level I changed my phone unfortunately my Facebook has failed to restore and I can not retrieve my progress it’s taking back to zero starting all over how can I get back to my level

Welcome! 👋

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shakshirah

https://community.king.com/en/candy-crush-saga/discussion/391817/why-are-my-lives-being-reset-back-to-zero-daily-and-sound-being-turned-back-on

Hey there, Ms Newbie,

Welcome to the forum! 👋

This isn't normal game behaviour. It's likely your device is causing the issue. Do your boosters also reset?

What do you mean, actually? You lose your lives that others send you or something else? There's a daily limit of 20 lives you can use. What exactly is being set to 0? 🤔

https://community.king.com/en/candy-crush-saga/discussion/comment/2512440#Comment_2512440

Afternoon, Shakira,

Welcome to the forum! 👋

Were you actually logged in with your Facebook account before changing phones and connected to the Inherent? Do you still have your older phone?

What do you see when you open the browser version of the game? Level 1 or 3500?

Good luck! 👍

https://community.king.com/en/candy-crush-saga/discussion/comment/2512515#Comment_2512515

Interesting... Do you happen to regularly delete your browser's cache and data, assuming you're using the browser version?

What about your boosters? Do they not also disappear?

https://community.king.com/en/candy-crush-saga/discussion/comment/2512570#Comment_2512570

No, I have not cleared my cache or data lately. I only lose my lives, sound always coming back on and events do not always show up.

https://community.king.com/en/candy-crush-saga/discussion/comment/2512579#Comment_2512579

Tried another browser?

Care to try the standalone Windows version then? You can download it from Microsoft's App Store, assuming you have a Windows computer.

Any reason why you don't want to play on your phone or tablet? Pretty sure the browser version is bugged and ads never work there.

kiara_wael

Hi and Welcome to the King Community

Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device.

Check also the page about the Lives.

https://community.king.com/en/candy-crush-saga/discussion/376482/lives-inbox-how-does-it-work-new-update

https://community.king.com/en/candy-crush-saga/discussion/comment/2530937#Comment_2530937

I have changed nothing, it's just started happening regularly in the last few weeks. Very annoying!

theDirge

yep this is me as well. Only diff is I am on Mac..

https://community.king.com/en/candy-crush-saga/discussion/comment/2542251#Comment_2542251

What makes you think it's not only a browser version issue? No-one's reported losing stored lives on a regular basis on other platforms.

As a Windows user, have you tried the desktop version you can get from the Microsoft App Store?

https://community.king.com/en/candy-crush-saga/discussion/comment/2542520#Comment_2542520

Because someone else mentioned it happened to them on their Mac?

Every time I reload the game I get a reset of donated lives; click 'refresh' and it either wipes out lives or gives you a few more. It seems totally random.