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Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
booster wheel is broken it says i am not connected to internet which is obvious wrong and there does not appear to have customer support .
Hello, Mr/Ms Newbie,
Welcome to the forum! 👋
When did the problem occur?
What device are you using?
Have you got other issues - for example, trouble connecting to the app store or being unable to use your gold bars? Is there a red exclamation mark on your avatar by chance?
There is customer support and you can write to them here or through the game app (settings wheel - question mark button - choose any topic - scroll down and tap "Contact us").
Good luck! 👍
Hi and Welcome to the King Community
Thank you for the feedback. Please Check app update - Log out game - Restart Device - Open game and Log in.
New here? Sign in or create an account to join the fun.
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Why I am getting ads to get prizes?
As soon as I got to this level it gave me an error message 'unable to win level' and kicked me out. I tried again a few times and same message. How do I get past this level? It says level needs yellow candies and no yellow candies show up so I can't even play it.
Ads that start with scrolling green line across bottom and green OPEN rectangle "crash" most of the time. Only the green line ones have problem. Problem: ad plays, x appears top right corner. Click x , supposed to exit or go to next page of ad. Usually goes to ad's web page. When you try to return to candy crush , it stuck…
how to retrieve my account using my user Id as my email doesn’t seem to work
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
