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Hello,
Since I synchronized with Facebook to save my progress, I come back to level, please can you restore?
Thanks
Thanks @Elsa
@Jé Pico Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.
As soon as you get back to me we can get this sorted :-)
Have a lovely week!
Thank you for writing back. I will elevate this to a King Admin but please, please, please in the future play through either Facebook or the Kingdom otherwise this might happen again.
Hi Elsa, I played on my Smartphone (not on Facebook).
Hi there, if you weren't playing through Facebook all along and then suddenly open the game with Facebook it won't recognize the levels that you completed. If you have been playing the game through Facebook and suddenly lost your progress I can give you some instructions on how to get it back. Please let me know if you were playing through Facebook the entire time or just suddenly set up an account to play the game. When I hear back from you then I will know which direction to offer.
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
