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I lost all my progress after connecting to Facebook. I was on level 1289. Please help.
Moharv, if you were set back to 2825 then you are back to the old version because it only goes to 2825. Here is a tip to get you back on track to the new version:
https://care.king.com/en/candy-crush-saga/my-candy-crush-saga-has-gone-back-to-an-old-version-how-can-i-get-the-newer-version-back
Same issue but I was reset to 2825. I always play with Facebook.
I have this same issue also.
@Elsa thanks for passing on
@Bumping Bao Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)
Have a lovely week!
Same happened to me. I wasn't linked to Facebook before my phone restored.
I have play the game on my phone.How can I play through Facebook continuously
Thanks @Elsa
@Tamara Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)
Hi Tamara, have you been playing through Facebook all along or did you just connect with Facebook recently? The difference is that if you haven't been playing all this time without Facebook then your progress hasn't been saved. Facebook and the Kingdom save your progress. I can elevate this to a King Admin who will write you here privately tomorrow or the next day but please, once your progress is back make sure that you continue to play through Facebook.
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
