Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Is there any way to actually reach someone for help?

When I synced devices I lost all my gold bars. I have filled out the forms/ sent the emails without any response at all. I get automated email replies every single time telling me to come check out the community for help. I am assuming at this point that there really is no way to get problems solved and the community is simply a place to vent about stuff like this, but if anyone knows a way to actually reach a person who can help, I'd love any advice. Someone already suggested replying to the emails with "need help" but that just generated more of the same email responses.

Thanks!

Accepted answers

All comments

craig1986

https://community.king.com/en/candy-crush-saga/discussion/comment/1953875#Comment_1953875

Are you serious right now. The person lost gold bars , could possibly have purchases them and you are telling him he can enter competitions to get more and have no regard to the ones he has lost , what a*, money have been exchanged, you are in a legal contract to solve any issues regarding in game items that could potentially have been purchased

*Edited by CM:🤨 Hold on a bit! Please remember to be sweet and kind - Our House Rules

Glenn1972

Hello @robin346 , welcome to the King Community!

I'm sorry to hear you put you through that process of automated email replies. I hope the future brings us a better process

Here in the Candy Crush Saga Community we are players just as you. I also have lost gold bars and that is a very unpleasant experience for anyone

I can suggest if you have your game is saved, log out of it and close the program for a minute and (even turn off your device & restart it); then open it and log back in, also try clearing the cache. Then play a couple of level to see if your gold bars return

I hope that helps you

Kind regards

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/358399/is-there-any-way-to-actually-reach-someone-for-help

Welcome to Sweet King Community! 👑

Sorry to hear about your gold bars lost, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) again that I hope they help you but it taken longer.

You can also participate on Candy Crush Contests here that you can chance to win gold bars on this game (also win badges on your view profile)! 😉

Anyway, thank you for your tagging me. @DemonKneeHigh 😊

DemonKneeHigh

I am going to tag a mod @Diamond Lim

I hope you can get the help you deserve and need

Welcome! 👋

New here? Sign in or create an account to join the fun.