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Please help me

Minn69
Minn69 Posts: 1

Level 1

edited March 2023 in Support

I cannot connect store. So, help me and solve it. My Id is 12590023011

Comments

  • sharonrogers606
    sharonrogers606 Posts: 2

    Level 1

    Was not able to collect my 45 coins after winning episode race on level 2480.

  • Diamond_Lim
    Diamond_Lim Posts: 167,089

    Welcome to Sweet King Community! 👑

    As wykoon the Community Hub Moderator suggested to solve this issue 👇

    The loading issue may be due to the app/game not properly connected to the game server. It may be caused by unstable network connection or game server not working properly.

    Thus, do try to exit game to the game page, disconnect from internet, wait for few seconds before reconnecting back to the internet, click on the play button and play a level. After that, go to the shop tab and start your purchase.

    Please also check that you have not make any in-app restriction in your device. To deactivate restriction, please read here and select the applicable topic, then do the opposite as the article is about restricting in-app purchase.

    I hope my answer above give you some insights in solving your issue. 👆😉

    And you can also still earned more free boosters (gold bars) by another in-game features/events (also contests on this community) that you can use the boosters to beat any tricky levels too. 😉

    ⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!

    If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks! 😉

    Have a nice and safety day! ❤️😊

  • Diamond_Lim
    Diamond_Lim Posts: 167,089

    Welcome to Sweet King Community! 👑

    ❌ Check out Issues with Episode Race - Not receiving the Gold Bars rewards HERE!

    Also Attention! ⛔ Player Support Team - There is a delay in responses to your support tickets. Read more HERE!

    And you can also still earned more free boosters (gold bars) by another in-game features/events (also contests on this community) that you can use the boosters to beat any tricky levels too. 😉

    ⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!

    If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks! 😉

    Have a nice and safety day! ❤️😊

  • kiara_wael
    kiara_wael Posts: 157,001

    Hi and welcome to the King Community

     Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Please Check app update - Log out game - Restart Device - Open game and Log in.

    You will find more details HERE.

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