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cannot reconnect to previous level. how do I update password on candy crush

Kathy_Herold
Kathy_Herold Posts: 5

Level 1
in Support

Cannot get back to previous level. How do I update password on candy crush. When I enter email it says not registered

 Only email I have ever had.

Answers

  • Laura_Grosvenor
    Laura_Grosvenor Posts: 1,581
    edited April 2018

    Thank you for contacting King Care, Kathy. Can I ask if you tried playing through FB? I have let the Moderator know about this also for you. I hope you have a nice day!

  • Kathy_Herold
    Kathy_Herold Posts: 5

    Level 1

    Yes I have. Several days ago I updated password on fb. When I go to update password on candy crush it says my email is not registered. That is the only email I have ever had.

  • Laura_Grosvenor
    Laura_Grosvenor Posts: 1,581

    OK the Moderator (Admin) has this question in her queue and will get to it as soon as she can. I hope this gets resolved for you quickly so you can continue crushin' those candies! 

  • Kathy_Herold
    Kathy_Herold Posts: 5

    Level 1

    Me too or I am deleting it permanently.

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Thanks @Laura

    @Kathy I have checked our system and no account is registered with your email. I think it is likely that perhaps an account was not made correctly when you first started playing. Please could you create a new Facebook or Kingdom account and then link it to your game. Once you have done this I will be able to find your account in the system and restore the levels :-) 

    Thanks!

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