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Why does this game override the sound settings on my phone?

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VegasLilliehook
VegasLilliehook Posts: 2 Newbie
edited March 2023 in Support

I have my sound turned off. Like off with the side switch on my phone. It is in _silent mode_ yet when I play this game, Candy Crush Saga, your splash ad for your own product plays with full sound even though I have my phone, as mentioned, in silent mode. How do I stop your game from overriding my sound settings? Also, are you allowed to do that? What the point of even having sound options in your game if you will choose to override them whenever you like?

I’ve noticed that you have accessibility options in Candy crush soda, I’m assuming this is to help people with disabilities. What about autism and neurodivergent people as well as others, for which sounds can be an issue?

it doesn’t seem very thoughtful to purposely override the sound settings as they might be set certain ways for a very good reason.

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