Why are the winning Springtime Collection screens so large? (Reported to the Studio)!

Sailnalone · March 2023

I had tried several times to collect my win from the Springtime Collection, but when I click on it and it opens the information display is so large that you can't see where to claim it or close it out. You have to close out the whole game in order to get out of that screen.

QueenB · March 2023

Thank you all for reporting this!

It has been passed on to the team who is looking to solve this issue as soon as possible 👍

Madhouse · March 2023

Have won rewards for the above but cannot get to them. The screen just keeps rolling back to where it started and there is no exit/return button which means I have to keep coming out of the game entirely. When I go in again, it simply returns to the same screen so cannot move on. Help please.

CookieKirby · March 2023

Every time I open the game the colour challenge pops up filling the whole screen and I can't get out of it and back to the game. I have to close the game and re open to play, then 2 minutes later it happens again. I am playing on the win. 10 app

Picture below.

kiara_wael · March 2023

Hi and Welcome to the King Community

Thank you for the feedback, meanwhile please Please Check app update - Log out game - Restart Device - Open game and Log in.

kiara_wael · March 2023

Hi and Welcome to the King Community

Thanks for reporting , Will give this feedback to the Game Team !

CandyCrush23 · March 2023

Having the same problem as. No x on the springtime collection.

teresa1708 · March 2023

I have rewards but cannot accept them or move from the screen. I need to log out and go back into game.

chewygumgoodness · March 2023

Ditto, Springtime collection, keeps reappearing despite trying to ignore it since it won't give me the reward. Now, It's affecting the game. I've tried the fix of update, logout, etc and still no good.