Why are the winning Springtime Collection screens so large? (Reported to the Studio)!

dugmoss

Making it the size of a phone window worked. Thank you for your help

PummyRaj

Hello @mnopq🤗 Hearty Welcome back to our lovely King Community!

Are you playing on an iPad or a tablet? I think if you tilt your device horizontally, you should see an X to close the screen.

If you cannot close the screen even then, please post a screenshot of that pop-up, so that we know for sure what's happening?

To post the screenshot, please click on the 2nd icon located in the bottom left corner of the blank comment screen.

Thank you🌻

AFjay

What are the prizes on spring collection?

JJVillico

https://community.king.com/en/candy-crush-saga/discussion/397480/cant-collect-springtime-collection

Same here. Exactly the same problem, on windows 10. Very annoying.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/397480/cant-collect-springtime-collection

https://community.king.com/en/candy-crush-saga/discussion/comment/2574748#Comment_2574748

Hello @imaghost and @JJVillico 🤗 Hearty Welcome to our lovely King Community!

Sometimes, this glitch happens when we play on Windows10. All you have to do is to take the game off from "enlarged screen", and you should see the X to close the event👍️

Please post back if you need further assistance!

Have a lovely rest of the evening!

cookiemae

https://community.king.com/en/candy-crush-saga/discussion/comment/2574748#Comment_2574748

Same here

QueenB

Thank you all for reporting this!

It has been passed on to the team who is looking to solve this issue as soon as possible 👍

JJVillico

https://community.king.com/en/candy-crush-saga/discussion/comment/2574813#Comment_2574813

Hello @PummyRaj , it worked, thank you! 😊

I had to resize the window to appear like a smartphone - all my other attempts at resizing were unsuccessful but that one worked.

Cheers!

De-Anna_Speed

When game opens, everything is fine until it displays the progress level which turns to full screen and cannot close or play the game at all!

teymur_babayev

I am having the same problem!

This Spring Collection keeps coming up and the window is so big, there is no button to continue, nor can you collect your prize. The leader board comes up all the time! The only way to get out of it is to close out the game and bring it back up again. Please fix this.