Why are the winning Springtime Collection screens so large? (Reported to the Studio)!

DomDave · March 13

https://community.king.com/en/candy-crush-saga/discussion/comment/2573591#Comment_2573591

I'm on a desktop, its been doing the same thing since yesterday. I followed her instructions as well, it did not fix the issue. closing the chat isn't the answer. figure out the issue, its not a player problem

CookieKirby · March 13

Thanks, since posting the question I have uninstalled and re installed and it didn't help.

QueenB · March 13

https://community.king.com/en/candy-crush-saga/discussion/comment/2574032#Comment_2574032

Thank you for letting us know about this!

What happens if you try to make the size of the screens smaller. Try zooming in and out. Does that make any difference? Is it only the colour challenge popup filling the whole screen?

QueenB · March 13

https://community.king.com/en/candy-crush-saga/discussion/397355/why-are-the-winning-springtime-collection-screens-so-large

https://community.king.com/en/candy-crush-saga/discussion/397387/spring-collection-qualifier

Hei 😀

Would you be able to share a screenshot so we can see how it looks in your game?

This way I will be happy to pass it on to the studio and see if there is something that can be improved.

Thanks 🤗

DomDave · March 13

Its so large there is no way todo anything but close out the game

girlgamr · March 13

I am having the same problem!! This Spring Collection keeps coming up and the window is so big, there is no button to continue, nor can you collect your prize. The leader board comes up all the time!! The only way to get out of it is to close out the game and bring it back up again. Please fix this!!

QueenB · March 13

https://community.king.com/en/candy-crush-saga/discussion/comment/2574184#Comment_2574184

https://community.king.com/en/candy-crush-saga/discussion/comment/2574331#Comment_2574331

Thank you for sharing this!

We have reported this and the studio is looking into it! In the meantime, what might work is resizing the window so that it looks like a phone on portrait mode.

Can you confirm if that helps?

Thanks 😀

mnopq · March 13

Why does my screen keep changing to a 'Qualifier' screen which is a ranking order (of which I'm 6!) but has no means of escape. I can't finf a way out of it?

dugmoss · March 13

https://community.king.com/en/candy-crush-saga/discussion/comment/2574184#Comment_2574184

Exactly really need to fix this. Its is getting old having to close and reopen after every level passed.

imaghost · March 13

I can't claim whatever I won on this because I can't scroll down or up to close or accept the springtime collection item. I have to close the app and restart to get away from this screen. I use the app I got from the microsoft store using windows 11

Why are the winning Springtime Collection screens so large? (Reported to the Studio)!

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