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Lives & Events
lilsezyslim
Posts: 3
Level 1
in Support
I have a new phone and all my lives, boosters and events will not transfer over, how come please help ??? I have the new map but now it seems like I have to start all over will my progress and it suxks 😒😡😤😱
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Answers
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Hi and Welcome to the King Community
Congratulations for new mobile. Unfortunately If you switch devices or upgrade or change devices to a new one – your Boosters will remain with your old device. As it's not possible to transfer these to a new device, use them up before you move!
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Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.
⚠️ So please also attention when you have trouble to lose all of your inventory lives and boosters! ⚠️
1. The inventory lives and boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game!
2. The inventory lives and boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved.
It’s best not to store too many Lives and Boosters on your device, as there is a chance they may be lost, or affect the game play.
They do not replace items and help you to return your inventory lives and boosters back that have not been purchased but if you have however lost purchased items, please report this to their Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊
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