Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Can someone help me fix my Candy Crush Graphics

Jenifer_Talbott

The layers in the graphics...some layers are missing!!

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Jenifer_Talbott

This did not solve my problem...

Jenifer_Talbott

Hi Jenifer,
Thank you for posting on King Care. What is the device you are playing on? Is it through the game app, Facebook or on the King site? If using a browser which one and have you tried a different one?
Please try some common loading fixes:
iOS
Android
Facebook
Windows 10
Thanks,
JustPlaying

I am playing on a PC, Facebook and Firefox...It happened right after a windows 10 huge update...Let's pretend there are three graphic levels..one for the background the second for changing graphics and the third for interactive graphics...on my game the second level is missing...I cannot see what to click on

JustPlaying

Hi Jenifer,

Thank you for posting on King Care. What is the device you are playing on? Is it through the game app, Facebook or on the King site? If using a browser which one and have you tried a different one?

Please try some common loading fixes:

Thanks,

JustPlaying

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

JustPlaying

Hi Jenifer,

Thank you for posting on King Care. What is the device you are playing on? Is it through the game app, Facebook or on the King site? If using a browser which one and have you tried a different one?

Please try some common loading fixes:

Thanks,

JustPlaying

Jenifer_Talbott

Hi Jenifer,
Thank you for posting on King Care. What is the device you are playing on? Is it through the game app, Facebook or on the King site? If using a browser which one and have you tried a different one?
Please try some common loading fixes:
iOS
Android
Facebook
Windows 10
Thanks,
JustPlaying

Jenifer_Talbott

This did not solve my problem...

Level
II was on 148 now had to start over
Gold Bricks
It have been plenty of times where I tap my free 10 Gold Bricks and I don't get them I tap plenty free gifts and never get them
No rewards for reaching Level 20,000
I was really looking forward to getting to level 20,000 and getting a reward. Unfortunately, I got no rewards. Nada! Nothing at all. That’s very disheartening.
Praveen Gehlot
My Shan
Season Pass now locked
I purchased the upgrade and collected most of the upgrade rewards and now it shows locked and I cannot collect the remaining upgrade rewards.

Welcome! 👋

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🚫 End-of-level screen buttons overlapping / jumbled - Edited by CM: Working on a fix!
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…