Candy Crush Saga

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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Contacting the app store - not working

After finishing a game the contacting app store won't load. I am playing on my laptop.

I am NOT playing through facebook.

I have uninstalled and reinstalled. I have cleared cache through google crome and firefox even though I don't see how that is connected to me playing the game.

I downloaded the game through google play.

I am hoping support can go into my account and fix this internally as I cant do this on my side.

Welcome! 👋

Comments

Candysydney

I am not on my phone. I am not playing through Facebook. I downloaded through microsoft I have windows 10. I have uninstalled and reinstalled. I have gold bars I cant use as it wont connect to the app store. I am on Wifi on my laptop its not an internet problem. I have provided my ID number. Please can someone look into my account or if this is a windows problem. I have updated security and windows updates.

wykoon

https://community.king.com/en/blog/discussion/400202/contacting-the-app-store-not-working

Hi there,

Have you tried the steps recommended by Diamond Lim above?

What model of the phone are you using?

Hope you could provide me the answers of the above questions so I could give you some insights 😊😊.

Cheers.

Diamond_Lim

https://community.king.com/en/blog/discussion/400202/contacting-the-app-store-not-working

Welcome to Sweet King Community! 👑

As wykoon the Community Hub Moderator suggested to solve this issue 👇

The loading issue may be due to the app/game not properly connected to the game server. It may be caused by unstable network connection or game server not working properly.

Thus, do try to exit game to the game page, disconnect from internet, wait for few seconds before reconnecting back to the internet, click on the play button and play a level. After that, go to the shop tab and start your purchase.

Please also check that you have not make any in-app restriction in your device. To deactivate restriction, please read here and select the applicable topic, then do the opposite as the article is about restricting in-app purchase.

I hope my answer above give you some insights in solving your issue. 👆😉

And you can also still earned more free boosters (gold bars) by another in-game features/events (also contests on this community) that you can use the boosters to beat any tricky levels too. 😉

⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!

If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks! 😉

Have a nice and safety day! ❤️😊

Comments

Candysydney

wykoon

https://community.king.com/en/blog/discussion/400202/contacting-the-app-store-not-working

Hi there,

Have you tried the steps recommended by Diamond Lim above?

What model of the phone are you using?

Hope you could provide me the answers of the above questions so I could give you some insights 😊😊.

Cheers.

Diamond_Lim

https://community.king.com/en/blog/discussion/400202/contacting-the-app-store-not-working

Welcome to Sweet King Community! 👑

As wykoon the Community Hub Moderator suggested to solve this issue 👇

The loading issue may be due to the app/game not properly connected to the game server. It may be caused by unstable network connection or game server not working properly.

I hope my answer above give you some insights in solving your issue. 👆😉

And you can also still earned more free boosters (gold bars) by another in-game features/events (also contests on this community) that you can use the boosters to beat any tricky levels too. 😉

⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!

If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks! 😉

Have a nice and safety day! ❤️😊

Recent Announcements

🛒 Let's start shopping on Black Friday!
Hello Crushers! Are you ready for another opportunity to win gold bars? Black Friday is the Friday after Thanksgiving in the United States. It traditionally marks the start of the Christmas shopping season and is the busiest shopping day of the year in the United States. 🛒 This year, Black Friday falls on November 28, so…
It's Time to Wish Happy Birthday🎂to the CCS Players with Birthdays in November🎉
🎉🎂Please join me in wishing the following players who were born in November a very Happy Birthday🥳: @headnurd73 @Maddy1996 @flapintinha25 @Peeps🐤 @cidacorreia @Peter_Tornaros @Megums @jrojas10 @galaxyangel @NegaSilveira @lynze13 @teenybee @johamilton @CrumD @Amoonmoon @king3244 @Taylor_Renee @Emmacdavid @Kerrie @Mr Lobato…
🎶 Wake Up, Rehearse, Perform – Music Season Is Here 🥳
The Candy band is back for their biggest show yet, but they’ve overslept😴 From 3 November to 7 December, join the Music Season and help Jelly Queen, Yeti, and Mr. Toffee get ready for their sweetest concert ever in the new Concert Chaos event! 🎵 What’s New This Season The Saga map gets a full music makeover! As you play…

Quick Links

🏠 Home

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…

Active Discussions

I’m back to level 1 !!!!
I have been playing since 2020 and yesterday I opened the game to level 1 !!!! I can’t remember what level I was on but definitely over 600 …
Prize Saloon event
Is it atually worth spending gold bars in this event? Do we make any profit out of it? @christinewupp do you have any idea?
Is this a sign of madness?
Here we go: I finished the impossible event. It must be a sign of madness that I felt compelled to finish it. I got some fancy earmuffs as well: This account will take a well deserved break now. As a free treat: the Concert Chaos event is gone!
Regional regulations
I logged in today and it says I’m playing candy crush lite version and some features have been turned off due to regional regulations why is this? I want to have the full candy crush experience and it’s not letting me could someone help please ??
Feed the troll
Has anyone managed to beat the FEED THE TROLL challenge? I never have

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.