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How do I get help from the support team, please advise? Emails are unanswered, feedback ignored. Been cheated out of gold bars, maybe time to reconsider whether I want to continue with Candy Crush
I have sent two emails asking about technical issues with candy crush friends and my inquiries have gone unanswered.
That only suggests that you are not working on it not happening again not that you are going to reimburse those affected.
Hi and Welcome to the King Community
This issue is still under investigation, therefore our Player Support team is only able to register your report
We understand that this is not ideal and that you have been told to get in touch before, but as this is still under investigation, we will keep you up to date once we know more.
Thank you all for your patience while we work on improving the game so this doesn't happen again.
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Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
