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Support team lack of response

cazzi64
cazzi64 Posts: 13

Level 2
in Support

How do I get help from the support team, please advise? Emails are unanswered, feedback ignored. Been cheated out of gold bars, maybe time to reconsider whether I want to continue with Candy Crush

Answers

  • kiara_wael
    kiara_wael Posts: 157,019
    https://community.king.com/en/candy-crush-saga/discussion/397758/support-team-lack-of-response

    Hi and Welcome to the King Community

    This issue is still under investigation, therefore our Player Support team is only able to register your report

    We understand that this is not ideal and that you have been told to get in touch before, but as this is still under investigation, we will keep you up to date once we know more.

    Thank you all for your patience while we work on improving the game so this doesn't happen again.

  • cazzi64
    cazzi64 Posts: 13

    Level 2

    That only suggests that you are not working on it not happening again not that you are going to reimburse those affected.

  • cap64
    cap64 Posts: 3

    Level 1

    I have sent two emails asking about technical issues with candy crush friends and my inquiries have gone unanswered.

Hey! Would you like to give us your opinion?

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