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Stop the sound override.

reddog4589
reddog4589 Posts: 1

Level 1

Why do you override the sound settings for your own ads when my phone is on silent?

Answers

  • SighK
    SighK Posts: 4

    Level 1

    edited July 2023

    NOT Helpful!:--> "Go into the games settings n turn it off." Sound turned off on phone, game settings, and on launcher. Been playing for years, now having problems w rwo CCrush apps. It's CCrush app problems, not me.

    NOT pleased. Hopefully situation changes soon, or will be taking a break from these games.

  • christinewupp
    christinewupp Posts: 9,942

    I have this problem too, on and off for years. It is annoying everyone within earshot and very embarrassing when all of a sudden the music plays loud as anything, while you are on a train or someone is having a doze next to you. Can this ever be fixed by King? Every time you launch a new event, like All Stars or Barbie or whatever, the adverts that come on when you load the game wake everybody up next to me. I never play Candy Crush with sound. My phone is set to silent. And yet, your own feature adverts blare away! Who is responsible for this override mechanism and can this be looked into?

  • johngemme
    johngemme Posts: 2

    Level 1

    I too have been having sound override on my phone. I have been a crush player for some time now and this is getting worse. My phone is set for silent but some new adds seem to think they’re more important to make sure you hear them even if your sound is muted. I’ve had to turn my sound on then off again a couple time for it to take effect. What King is doing is not right. You are hacking into personal settings that you have no authority to do so.
    I have also been noticing when the add is finished there needs to be multiple steps to take to close it. Like pressing the x multiple times or closing my App Store that you conveniently open for me. Can we just enjoy playing your game and stop this nonsense of trying to manipulate us into getting fooled by clicking the wrong thing to open what ever your trying to get us to buy or play?

Hey! Would you like to give us your opinion?