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I have been playing a lot of Candy Crush lately and have built up a lot of gold. Over 500 bars. Here recently I sinked my account with my Facebook profile and all of my gold disappeared. I now have 10 bars. Has anybody else dealt with this?
Hello, Mr Newbie,
Welcome to the forum! 👋
Was your account not linked from the start? Anything else missing - levels are all there?
As advised above, you should write to Support. Tell them your game ID and what happened. It's best if you can attach a screenshot or two to show your gold bars before the bug occurred. If they can confirm you lost your bars, they'll replace them right away.
Should you not got the help you needed, feel free to drop me a line on Discord (Sun#0314) or Reddit (u/Sunnysboy) to have a chat about it.
Good luck! 👍
Hello @JonathanBates your problem isn't uncommon and the usual advice is that you will have to contact Player Support so that they can sort it out for you.
Please have a look at the post from wykoon in the thread I have linked below for a more detailed answer.
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I lost 10 gold while redeem for life at level 15256. Some technical error happened and deducted totally 20 golds instead 10. Pl credit to my account
this level is different to what’s on line. Need help with this level. No money or boosters. Help please.
As soon as I got to this level it gave me an error message 'unable to win level' and kicked me out. I tried again a few times and same message. How do I get past this level? I read in a different comment on player page it needs yellow candies and no yellow candies show up?
It took over 400 gold bars to pass this level. How do I get some of that back? Totally ridiculous. If there are any more of those and I’m done.
thx
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
