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I have been playing a lot of Candy Crush lately and have built up a lot of gold. Over 500 bars. Here recently I sinked my account with my Facebook profile and all of my gold disappeared. I now have 10 bars. Has anybody else dealt with this?
Hello, Mr Newbie,
Welcome to the forum! 👋
Was your account not linked from the start? Anything else missing - levels are all there?
As advised above, you should write to Support. Tell them your game ID and what happened. It's best if you can attach a screenshot or two to show your gold bars before the bug occurred. If they can confirm you lost your bars, they'll replace them right away.
Should you not got the help you needed, feel free to drop me a line on Discord (Sun#0314) or Reddit (u/Sunnysboy) to have a chat about it.
Good luck! 👍
Hello @JonathanBates your problem isn't uncommon and the usual advice is that you will have to contact Player Support so that they can sort it out for you.
Please have a look at the post from wykoon in the thread I have linked below for a more detailed answer.
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How to going to my score 😢
I can't going in to my score
this level requires 40 yellow candies to pass, but none fall onto the board. I’ve restarted and updated my phone, cleared the cache, etc.
No yellow candies appear and the level cannot be passed
I cant play level 10611, because yellow candy not come, its seems like software glitch. Please fixed it
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