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After a month of trying to sort the missing gold bars well over 200 of them that I should have got I got a reply. It was unhelpful and I now give up. Have played candy crush for over 10 years. King support are useless. There are no real people anymore just bots 😢. I am attaching one of many screenshots of winnings that I didn’t receive
Hi Helen. I'm afraid you have misunderstood how the Candy Royale competition works. They don't give away the gold at this stage, it says "Tap to continue", that means continue to to play and try to win. Only when you have won all of the levels and you get the tab "claim" have you actually won anything. Sorry to disappoint you.