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Is there a way to change the list of people you race with? For many many weeks now one person plays like 100 levels in an hour and wins every week with over 500 levels won. It takes all the fun away.
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@QueenB thanks so much. I really appreciate it!!
Thank you for confirming. Let me reach out to Support Team and see if there is anything that can be done. I'll get back to you 😉
@Alienscar I hope so too! The person with the ridiculous amount of levels every week is driving me insane. He...has...to....go 😎🫣
No problem @Sennie28 I really hope you can get your issue fixed.
@Alienscar
Hahaha. Thanks so much. I'm completely new at this. This is my first issue after playing it over 10 years 🫣
Doh! *smacks forehead*
Hi QueenB
It's connected via Facebook since the beginning. Guess if I now open a King account all progress is lost.
I don't know any of the people and I'm not connected to them in any way (friends list etc)
Hi there and sorry to hear you have been stuck with the same people on your Weekly Contest 😕
Is the game Facebook connected and do you happen to know these players?
If you happen to also have a King account, what happens if you switch from being Facebook connected?
Thanks for your quick reply. To be clear. It's the weekly race, not the episode one.
Hello @Sennie28 sorry to hear you are still struggling.
To be totally honest I am out of ideas. I can't imagine what would cause your Episode Race to only display the same players over and over.
I also don't understand why you aren't getting a response from the Helpdesk as everyone always receives an automated response at the very least.
@bearwithme @Novapichu @QueenB is there a chance one of you could help Sennie get a response from Player Support?
Well...I even skipped a week but the same players are back. So now I have: cleared cache, deleted all my info, deleted the app on all my devices.... restarted ... and there they all are again. The same people. I'm sick and tired of it! I've send multiple mails to the helpdesk with zero responses! And I've lost all my lollies and other extras as a bonus.
Thank you for getting back to me. I hope it will be resolved soon! Fingers crossed
@Sennie28 I was going to suggest deleting the app, but that is normally a last ditch effort to solve things. Seeing as you have done so already without it changing anything then I can't really imagine what is going on
.Fingers crossed for you that either Monday makes a difference or Player Support can help.
Please note that you will receive an automated response from Player Support when you first email them. You must reply to that automated response to get help with your problem.
I even removed the app from both phones and after logging in again the same people immediately appeared. It's so annoying. I guess I'll wait until monday then. 🤷♀️
That is odd @Sennie28 you shouldn't have lost anything by just clearing the cache are you sure you didn't select Clear Storage or Clear Data instead of Clear Cache?
I suggest you wait until Monday and clear your cache and history again as well as sign in and out of your game. Monday is when a new Race starts. Don't open your game on Monday until you have cleared your phone's cache.
If that doesn't work then there must be something wrong with your game because as bearwithme said you should not be competing against the same people week after week.
If clearing the cache doesn't work next week please contact Player Support using the link below.
I deleted everything. Cache and all info. Started back up. Lost all my lollies and other extras and the weekly list is still the same. 🫣😝😝😝😝 This is driving me crazy. On my old phone it's the same thing.
Thanks @Sennie28 nice and new then.
This might not help, but please try the following.
Make sure you know all of your passwords before starting
Sign out of your game.
Open Settings on your device.
Find Storage.
In storage look for the Candy Crush app.
Select the Candy Crush app and then select Clear Cache.
Open Chrome (or whatever browser you use) and delete your browsing history.
Restart your device.
Open Candy Crush and sign back into your game
Play any one level
On my Samsung s23 ultra
What device do you play Candy Crush on @Sennie28
It's been the same group of people for at least 5 weeks now. The person won last weeks race with over 500 levels! All previous weeks he won with waaay more levels. With the limited lives we can use, there's no way to beat him. He's not in my friends list. Neither are the other competitors. If this can't be changed I won't be playing anymore. It takes all the fun away! Right now he has over 200 levels while the other 2 best players are around 30 levels. His user name is johnsilver
