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Hi Michael, are you still having this issue? You haven't said where you are playing the game. I know that there is a loading problem that has been reported on Windows 10. Please give me more information so that I can offer further direction. Are you playing on a mobile device or computer? Are you playing through Facebook or the Kingdom? I will wait to hear back from you.
Hi Michael,
Are you playing the game on Firefox because that has been reported as a problem. Can you please try playing the game on Chrome to see if that works for you? If you play on Windows 10 then you might want to try these troubleshooting tips: https://care.king.com/en/candy-crush-jelly-saga/cant-get-your-games-to-load-on-windows-10-check-this-out