Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
and If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.
Please feel free post in new thread since this from 2020. Thank you !