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If before updating I had gold bars because when the application was updated my gold bars disappeared in candy crush
If before updating it had 1034 ingots, it had a booster and when it was updated it appeared at 0, it did not have any ingots or boosters
Hello, Mr Newbie,
Welcome to the forum! 👋
That's why I never update my game right away but wait a week to see if there are reports like yours - missing levels, missing gold bars, missing boosters, black screens from ads etc. Updating is totally unnecessary unless there are new events. Right now there's nothing urgent, so I'm taking my time.
How many gold bars you had before the update? Got any screenshot? This will help when you ask Support to give it back to you, as it's clearly not your fault.
Do you remember getting this infamous prompt and actually clicking the button? 🤔
Did you lose anything else, btw? Boosters, lives? Did your profile picture change by any chance?
If Support don't help you get your gold bars back, feel free to drop me a message via Discord (Sun#0314), Reddit (u/Sunnysboy) or Messenger (fb.com/P.G.Simeonov).
Good luck! 🤞
Hi and Welcome to the King Community
Thanks for the feedback. Please email or Player Support from the game's Settings and Help Center so they can check up what happened in your game.
You can also email them from here:
https://soporto.king.com/contact
New here? Sign in or create an account to join the fun.
I saved up my gold bars to purchase 6 hours of unlimited lives and it is no longer giving me that option. What the heck?!!!
This discussion was created from comments split from: I keep getting the no internet connection message on Candy Crush.
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Please, my Facebook account has been disabled after several attempts to verify my identity. It is this sane Facebook account I used in linking my game account. What do I do??
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
