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Candy Crush (through Facebook) on my computer has reverted to a previous version that stops at level 2825. I'm at the 3300 level but cannot access that anymore.
But I haven't "lost my progress". Facebook is loading a PREVIOUS VERSION (onto my computer) of Candy Crush that STOPS at level 2825. It just started doing that yesterday, instead of loading the updated version that I have been using on my computer all this time. I can still access on the updated version on my ipad. I haven't lost any progress and I already access Candy Crush through Facebook.
Hi Cathy,
Please see this blog here for the steps to follow if you have lost your progress. The Blog includes lots of steps on how to fix this problem yourself :-)If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact. Many thanks
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
