Candy Crush Saga

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Candy Crush Saga

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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Lost my progress after logging to facebook

hello

i reached level 3350 i think, and then i logged in with my facebook, i deactiavted my account before when i reached level 1851 but when i reactivated my facebook account agian and logged in i lost all my progress and returned back to level 1851

pleaae help and restore mu progress

Accepted answers

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Omar_Kandil

Someone has contacted me but there are still invistigating the issue i think

And i am waiting for them to tell me that the issue has been resolved

i hope they contact me soon

JustPlaying

Did you fill out the form? They are the only ones who can help with lost levels.. we do not have access here . Try telling them you did not sync your progress so they were not saved.

Omar_Kandil

I have contacted them twice and every time a bot named anna replied with some troubleshooting steps as it doesn’t understand the problem

JustPlaying

Hi Omar,

Please see this blog here for the steps to follow if you have lost your progress. The Blog includes lots of steps on how to fix this problem yourself :-)If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact. Many thanks

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Accepted answers

All comments

JustPlaying

Hi Omar,

Omar_Kandil

I have contacted them twice and every time a bot named anna replied with some troubleshooting steps as it doesn’t understand the problem

JustPlaying

Did you fill out the form? They are the only ones who can help with lost levels.. we do not have access here . Try telling them you did not sync your progress so they were not saved.

Omar_Kandil

Someone has contacted me but there are still invistigating the issue i think

And i am waiting for them to tell me that the issue has been resolved

i hope they contact me soon

I haven't gotten any new levels in about 2 months.
Hi all, i haven't been getting any new levels in about 2 months. I am stuck on 20,525 with no new levels while my friend is almost at 20,800. I followed all of the tips in the FAQ. Is this normal? When can I expect new levels? Thanks.
Solusi
Udah 3 hari " due to connection issues, we couldn't verify its status, and let you know when connection is restored" kata ini selalu muncul, padahal koneksi internet lancar dan bagus. Tolong diperbaiki lagi, kami mau beli emas tapi tidak bisa karena masalah itu.
Compra na debitado no jogo
There was an error rendering this rich post.
Impossible to pass high levels
it is impossible to pass 19096 without spending money. The rules keep changing to make the highest levels impossible. king stop being so greedy or lose all your players!
I pasted 18000 levels where my crown?
I pasted 18000 levels where my crown?

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…