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I'm at level 1326 on my ipad and when I login on my phone, it shows I'm at level 11. I need to do a hard reset to my ipad because of another issue and I'm worried I'll lose my level. Thanks.
Hi Saralilac,
Are you logging in with a Facebook or King account on your iPad? If so your progress is saved on the servers. On your phone make sure you are logged in with the same account as your iPad. If still not showing the correct level log out of the account on your game and Facebook app (if using Facebook account). Turn the phone off for 10 second and when you turn it on start the game and log back in with the same account as the iPad
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
