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Not connecting to app store

spnnps
spnnps Posts: 1

Level 1

Will not connect to app store. Very frustrating.

Answers

  • aprilyokley13
    aprilyokley13 Posts: 48

    Level 3

    I am having trouble getting the community rewards to open from the games. They used to work just fine but then just stopped. Also it seems I'm not gaining anymore points for all the levels I'm passing. I really wanted to get to the diamond and i only had a few more to move from the sapphiretier to the emerald tier. But all the levels I've passed the past week it doesn't look like they are giving the points for them. And no more cool badges either. Sorry i can't help but at least you know your not the only one in the community experiencing problems. I also hate that the program is ending i was quite frankly enjoying it and all the helpful chances for more rewards and cool badges.

    Good luck in the game and in getting help with your issue within the community also.

    King crush friend.

    April Yokley

  • kiara_wael
    kiara_wael Posts: 157,001

    Hi and Welcome to the King Community

    Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Please Check app update - Log out game - Restart Device - Open game and Log in.

    You will find complete information HERE

  • aljacobs
    aljacobs Posts: 1

    Level 1

    I've tried all of the troubleshooting and can't connect either. Super frustrating!

  • Doondie
    Doondie Posts: 1,255

    Hello, frustrated newbies,

    Welcome to the forum! 🤗

    Could you provide a bit of context?

    1. What device are you using to play?
    2. When was the last time you could connect to the store?
    3. What is your country of residence?
    4. Is your game connected to the Internet at all time?
    5. Have you tried another network (switch to wi-fi and vice versa)?

    Is the issue present when you play on the browser version or the standalone desktop version? Assuming you have a PC/laptop at hand, that is. 🧐

  • Doondie
    Doondie Posts: 1,255

    I'm not too sure this discussion is appropriate for a complaint about the Ròyalty programme, which is, sadly, coming to an end in just a couple of weeks.

    I've been reading reports here, on Reddit and Facebook about the programme not working properly every now and again. Even though King claimed it was going to be accessible until the very end, bugs and downtimes seem to already be taking place. You should probably write to Support and ask for your missing rewards.

    Have fun! 😊


    P.S. Apologies for avoiding the (absurd! 🤨) word filter, @QueenB, but I did it for you - to spare you the time and effort to approve my comment. 😁

  • aprilyokley13
    aprilyokley13 Posts: 48

    Level 3

    Awesome , thanks for the info. Now I have to ask...🤔🤓 how do I ask the support for help? Lol I thought that was you. 😳oops sorry.

    Also about that🤐 "bleep" word no worries😁i have a T-shirt that says

    I'm that 🤬-bomb kind of mom!

    Cause I've been known to drop a few 🙊every now and again, but rest assured I'm all sugar and spice and candy king nice!🍭🍬🍫🍩🍪🍒

    -Aprilyokley

  • Doondie
    Doondie Posts: 1,255

    Hello, Mrs Mom,

    I've conveniently provided a hyperlink above for you to click on and be taken directly to Support's page. Just click on "write to Support" (or "Contact Us" at the bottom of this page).

    FYI, the Roŷalty Programme has been discontinued.

    Have fun! 😝

  • lastone007
    lastone007 Posts: 1

    Level 1

    Go to play store setting and click purchase, and then cancel ur purchasing, that works for me,, Thanks

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