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Still getting this message playing on iPhone 14 Plus for over a month. Cannot connect to App Store, get daily booster, etc. What’s going on?
I get the same notice as shown above...but can't locate where I have to "restart" the game
Hi there,
Needless to say, make sure your phone is connected to the Internet while playing and that the game app is up-to-date. Try another (type of) Internet connection as well.
Do you have many boosters on your phone? Have you tried playing on a tablet or computer?
Have you spoken to Support about this? Take a screenshot of your inventory in case things go wrong.
Hello and welcome to the forum! 👋
Same advice to you - check connection settings, including for the Candy Crush Saga app, and try another device.
What device are you playing on right now? When did the problem occur? Was everything OK before that?
To make sure we're on the same page, are you seeing this message?
I've got it a few times but I've never really needed to restart the app. I would just ignore it and continue as normal. It usually appeared if I opened the Weekly Contest too quickly after starting the game but that was it - everything was fine after closing the message.
Like JandL I am having the sane issue. Ive tried all the suggestions but nothing seems to fix the issue. Any suggestions?
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Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
