Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

I can't go to my last level on Chrome

Philippe_Michel

I play Candy Crush Saga on Chrome browser, i'm on level 3445.

Yesterday, i see a new version blocked at level 2825, i can't recover my 3445 level

On fireFox, it's OK, i can play my 3445 level.

What happend on Chrome?

Something about HTML5?

I have the last Chrome version 67.0.3396.99 (Build officiel) (64 bits)

Accepted answers

Creative_Elsa

Hi Philippe, it sounds like your game went back to the old version. Here is a blog that will help you get back on track: https://www.elsalanger.net/blog/how-is-my-candy-crush-game-back-at-level-2825

All comments

Philippe_Michel

Thank you Elsa and others for suggesting that blog post for solutions. But as I said, I don't want to use Safari or Firefox. I want to use Chrome and that is where the problem is.

Delete all cookies from Facebook Candy Crush Saga game, then restart your browser and finaly, you recover your next level

Philippe_Michel

From Gus Canine above:
"I did manage to solve the problem. You need to go into the Chrome/Settings/Advanced/Cookies area and look for cookies that include "candycrushsaga". Just delete them. Restart Chrome. You will not lose boosters or other game settings. Good Luck!"
IT WORKS! I am back in business. Thank you Gus!!

Yes, it's work, same on Firefox.Thanks

Helen_Winfree

Karlawitak- I did manage to solve the problem. You need to go into the Chrome/Settings/Advanced/Cookies area and look for cookies that include "candycrushsaga". Just delete them. Restart Chrome. You will not lose boosters or other game settings. Good Luck!

This worked! Thank you!

Helen_Winfree

From Gus Canine above:

"I did manage to solve the problem. You need to go into the Chrome/Settings/Advanced/Cookies area and look for cookies that include "candycrushsaga". Just delete them. Restart Chrome. You will not lose boosters or other game settings. Good Luck!"

IT WORKS! I am back in business. Thank you Gus!!

Cezdiamond

Thanks @Gus!

Creative_Elsa

Gus thanks! You are so much help and I really appreciate you taking the time to post about this.

Gus_Canine

Karlawitak- I did manage to solve the problem. You need to go into the Chrome/Settings/Advanced/Cookies area and look for cookies that include "candycrushsaga". Just delete them. Restart Chrome. You will not lose boosters or other game settings. Good Luck!

Creative_Elsa

Thank you Cez!

Cezdiamond

Hello everyone! Thanks for the comments, I am sorry that you are experiencing a problem with your game on Chrome.

I can see that the troubleshooting is not working for everyone so I will escalate this to our studio for investigation into this problem.

Thanks so much!

karlawithak

I have the same problem. Chrome browser up to date, cache cleared, HTML5 over 500. I can play Candy Crush Soda but not CC Saga. My question is if I delete CC Saga from facebook and reinstall will that solve problem? Will I lose my levels (3476) from my phone and table?

Has yours been fixed yet? Mine just did this today...

Philippe_Michel

in king site last level updated up to 2825. login facebook on google chrome and see your right side there logo candy crush saga ,just click on logo and play candy crush

This is of course what I do every time I want to play Candy Crush Saga and yet I arrive at level 2825

Philippe_Michel

Hi Philippe, it sounds like your game went back to the old version. Here is a blog that will help you get back on track: https://www.elsalanger.net/blog/how-is-my-candy-crush-game-back-at-level-2825

Hi, Elsa, thanks for help butSame Helen Wenfee, I have allready Chrome browser up to date, HTML5 over 500. I can also play Candy Crush Soda but not Candy Crush Saga.After cache cleared, I found my level.I played 2 days and it starts again, again my level has dropped to 2825.After cache cleared, I found my level again.There is a problem somewhere with this game and Chrome.Why has it been happening for a few weeks, when so far everything was fine.

Miriam_

Thank you Elsa and others for suggesting that blog post for solutions. But as I said, I don't want to use Safari or Firefox. I want to use Chrome and that is where the problem is.

I had the same problem and I'm also using the chromebrowser. But by removing the browsedata/history the problem was solved. I'm playing CC on my laptop by the way

karlawithak

Is there any solution to this? Mine just started this today....and I want to stay in chrome as well

Creative_Elsa

Hi guys, I will pass this information along to a King Admin. Maybe it's a new glitch that has started.

Gus_Canine

Thank you Elsa and others for suggesting that blog post for solutions. But as I said, I don't want to use Safari or Firefox. I want to use Chrome and that is where the problem is.

Helen_Winfree

I have the same problem. Chrome browser up to date, cache cleared, HTML5 over 500. I can play Candy Crush Soda but not CC Saga. My question is if I delete CC Saga from facebook and reinstall will that solve problem? Will I lose my levels (3476) from my phone and table?

Creative_Elsa

Gus have you checked out this blog because it's resolved it for so many people?

https://www.elsalanger.net/blog/how-is-my-candy-crush-game-back-at-level-2825

Gus_Canine

I am having same problem as original poster - game is stuck in old version on Chrome. None of the recommended solution sites provide any help. My Chrome browser is up to date and it worked fine yesterday. I scored over 500 on the browser test suggested in one of the King links. I am able to get the "current" version of the game in Safari (Mac OS) but I really would prefer to play in Chrome. KING! ARE YOU LISTENING! THERE IS A PROBLEM HERE!

Sukanta_Biswas

in king site last level updated up to 2825. login facebook on google chrome and see your right side there logo candy crush saga ,just click on logo and play candy crush

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Accepted answers

Creative_Elsa

Hi Philippe, it sounds like your game went back to the old version. Here is a blog that will help you get back on track: https://www.elsalanger.net/blog/how-is-my-candy-crush-game-back-at-level-2825

All comments

bizzemama

I am having the same issue although I use chrome. None of my King Games will load since you switched to Gameroom.

Philippe_Michel

I am having the same issue although I use chrome. None of my King Games will load since you switched to Gameroom.

I have uninstall Chrome, using Ccleaner for clean windows registre.I make a new installation Chrome, now it's OKI recover my next level.

Creative_Elsa

Hi Philippe, it sounds like your game went back to the old version. Here is a blog that will help you get back on track: https://www.elsalanger.net/blog/how-is-my-candy-crush-game-back-at-level-2825

1520836804

We should all get together and boycott King productions for being unfair removing boosters and lives from our game.

Sukanta_Biswas

in king site last level updated up to 2825. login facebook on google chrome and see your right side there logo candy crush saga ,just click on logo and play candy crush

Gus_Canine

Creative_Elsa

Gus have you checked out this blog because it's resolved it for so many people?

https://www.elsalanger.net/blog/how-is-my-candy-crush-game-back-at-level-2825

Helen_Winfree

Gus_Canine

Thank you Elsa and others for suggesting that blog post for solutions. But as I said, I don't want to use Safari or Firefox. I want to use Chrome and that is where the problem is.

Creative_Elsa

Hi guys, I will pass this information along to a King Admin. Maybe it's a new glitch that has started.

karlawithak

Is there any solution to this? Mine just started this today....and I want to stay in chrome as well

Miriam_

Thank you Elsa and others for suggesting that blog post for solutions. But as I said, I don't want to use Safari or Firefox. I want to use Chrome and that is where the problem is.

I had the same problem and I'm also using the chromebrowser. But by removing the browsedata/history the problem was solved. I'm playing CC on my laptop by the way

Philippe_Michel

Hi Philippe, it sounds like your game went back to the old version. Here is a blog that will help you get back on track: https://www.elsalanger.net/blog/how-is-my-candy-crush-game-back-at-level-2825

Philippe_Michel

in king site last level updated up to 2825. login facebook on google chrome and see your right side there logo candy crush saga ,just click on logo and play candy crush

This is of course what I do every time I want to play Candy Crush Saga and yet I arrive at level 2825

karlawithak

I have the same problem. Chrome browser up to date, cache cleared, HTML5 over 500. I can play Candy Crush Soda but not CC Saga. My question is if I delete CC Saga from facebook and reinstall will that solve problem? Will I lose my levels (3476) from my phone and table?

Has yours been fixed yet? Mine just did this today...

Cezdiamond

Hello everyone! Thanks for the comments, I am sorry that you are experiencing a problem with your game on Chrome.

I can see that the troubleshooting is not working for everyone so I will escalate this to our studio for investigation into this problem.

Thanks so much!

Creative_Elsa

Thank you Cez!

Gus_Canine

Creative_Elsa

Gus thanks! You are so much help and I really appreciate you taking the time to post about this.

Cezdiamond

Thanks @Gus!

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in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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