Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Level 1
If you have had adverts in your game and now lost them it might be because you spent some real money on something. As soon as you buy anything for your game the adverts are removed.
If you haven't purchased anything but still lost a feature that you used to have then this is because all game features are temporary. That is, having a feature is no guarantee that you will get to keep it.
You can't get lost gold bars refunded/returned to you as King do not replace items that you gained simply from playing the game. If on the other hand you have lost gold bars that you purchased with real money then you should contact Player Support for a refund.
I suggest you do. There is no point playing if you don't enjoy the game. You'll only be joining the masses of players who have left over being forced to play CandyRoyale or being unable to play any more on their tablets, as the picture switches onto its side when we rest our iPads on a table or desk, due to the bizarre decision to only allow portrait mode. I think everyone who has left is better off. Save the frustration, find something more productive and more fun to to do, beat the addiction. Good riddance I'd say!