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my candy crush not working on my phone but is working on my tablet!
King_admin
Posts: 3,795 
in Support
This discussion was created from comments split from: Candy Crush Store has been down for weeks?.
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Comments
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Why is my candy crush not working on my phone but is working on my tablet!
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Hi and welcome to the King Community
Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
You will find complete information HERE
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How about you follow these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope nothing this happens again. 😊
⚠️ NOTE ⚠️
If you want to try uninstall and reinstall steps, you have your gold bars and level progress are saved/transfered but all of the boosters and inventory lives are lost and some events will be reset or gone when you save your progress completed with your Facebook or Kingdom Account connected.
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