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Restart required
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Level 13842 ... Won Candy Royale ... 1000 gold bars ... 24 gold crowns in a row ... woohoo ... hit "claim" ... get "restart required please so not delete and reinstall game"
Unable to claim my gold bars after restarting game and phone multiple times ... happened July 4th or 5th ... I have screenshots if needed. Why oh why ... let it rest and tried again today ... still no go ... such a sad day!
Answers
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Hey, newbie crusher,
Welcome to the forum! 👋
That line means nothing. It's part of a canned reply they feed anyone with a missing reward issue.
You're not alone, it seems. See here for reference:
Can not claim Candy Royale Jackpot
You'll find the same pre-written reply with the same weird last line, btw.
My guess is the Double Candy Royale event is bugged. Normally, it's not possible for you to claim it later, let alone a day later, so there's probably something wrong with it.
At this point there's nothing you can do but report the issue to Support. I doubt they'll get you your gold bars though.
Do you happen to have screenshots of the steps leading to the grand prize? Something like that:
or the very start:
Did you see anything abnormal about the event? For example were people gradually dropping out until the last level or were they already all out of the competition from the start? 🤔
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We were down to 3 people left ... then 2 ... then just me as the only one left. I crushed the last level expecting to win and it said 1/100 again and gave the claim button and got the restart loop. Googled it and saw it's been reported so reported mine too. Someone posted their's worked a couple of days later so that's why I waited and tried again.
