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How can I use my gold bars...USER ID of mine 1572256548
did new request as 'lost progress' and that seemed to be the trigger an actual human option. had everything resolved in 20 min of email back and forth
Check my first reply in the first thread above again (or click here to get there directly). That guy had an account issue without even realising until they logged in on another device and discovered 2.5k of their levels were missing. Your situation seems similar. That's why I'd suggest contacting Support again, using a different subject this time - lost progress or items -> I lost my progress. Write you're missing XXXX amount of levels and ask them to take a look at your account. Tell them you have screenshots to prove your current level.
have replied and done new tickets and yet to receive anything other than an auto response.
dont have a windows pc, but was able to log into my acct on another device and had my rank and gold but the level progress wasnt anywhere near where I am. (I believe it had me around 900 and Im currently at 9840)
in the forum I found a thread where it looks like they used to do the restores as you mentioned but it was locked about a year ago and I couldnt find another like it.
Did you reply to their e-mail or just create new tickets? Did you get a human at all? Apparently, if your account is inaccessible, they gotta help you restore your account access.
Do you have a Windows PC? Try logging into your account using the standalone desktop version.
have a king acct and reached out to support directly a few times and got a form response that is just a rehash of the faq stuff.
Hi there,
Since your problem started recently, have a read here for reference:
iOS App lost access to Internet weeks ago. How can I fix it?
I do not recommend reinstalling the game app, although that's what supposedly worked in that case. This is a last, last resort when everything else has failed.
You can take a look here as well, although that player's problem didn't get resolved:
Why can't I login to my account on my iPhone?
How were you logging in before - via Apple ID or did you have a King account?
Have you spoken to Support already?
I am having the same issue for a week or so now. Tried resetting logging out etc and nothing works and can’t log back into my acct in the app. Playing on iPhone 12 pro. User id 9969831548
Hello, Mr/Ms Newbie,
Welcome to the forum! 👋
What device are you playing on (make and model)? Has it always been like this?
Hi and welcome to the King Community
Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
You will find complete information HERE
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Suddenly, yesterday, I started seeing the below pop up in multiple games. The first time, I tapped Claim, but it just kept popping back up over and over and over and you can't exit or back out of it. The game needs to be restarted entirely. I am seeing this in multiple games on Android.
Hello, I did not receive my points/money after the app crashed. I won the round, but when the game restarted, my rewards were missing.Please check my account and help restore what I earned. Thank you for your help.
My invite button isn’t working. I already told the bot about it. I am waiting for response from team via email. Does anybody on this platform have any suggestions?
I used an old Facebook account to create one for my Candy crush Saga game. Is there a way to change it and use my Gmail instead?
I was on Level 9393. Tonight I logged into Candy Crush on my laptop and it started me on Level 1. It took me 15 years to get to that level
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
