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Hi captjackny, I think King has made a change on this because I saw another message posted here with a lot of responses saying that this happened. You can read more about it here: https://care.king.com/en/candy-crush-saga/just-today-the-quit-button-will-not-let-me-reset-you-just-have-to-play-that-level-or-loose
It seems that King have taken away the reset and closing down to keep space ship etc to a growing number of people BUT not everyone. I can’t get any confirmation from customer care, or any reply to several emails! , so now to play is made hopeless. I suspect that King are having a cull. I just wish that someone somewhere could explain.