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Lost my gold bars after iPhone upgrade
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Rosemary_Martin
Posts: 9 Level 2
in Support
Upgraded from an iPhone 6s to an 8s over the weekend. App transferred and all my progress is correct but my gold bar in app purchases are now gone. I had about 106 give or take and now it’s showing zero. iTunes said I need to speak to app developers. I paid $ for these so no reason I should lose them. How do I get them back please? Thank you.
Answers
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Hi Rosemary,
Thanks for posting on King Care. As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1
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Thank you for your response but your link did not solve my problem, only had me post ANOTHER question in the Contact Us section which I have already done multiple times. And I have not received a response to any of them. This is literally my 11th or 12th question post and no resolution. Not even close.What I need is for a cust service rep to contact me directly via email to assist me in resolving my issue. Posting though this area and the link you gave me accomplishes nothing. Again thank you for answering but you are the only one who has responded and unfortunately my problem isn’t solved. Customer service with King Games is abysmal to say the least!!!!!!
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I filled out the form immediately after I received your response so I believe Friday? I actually filled it out on 2 different links on that contact page that I thought might apply. And I filled it out again yesterday after I posted a response to you. I’m just extremely frustrated but do appreciate your assistance. I have spent way more time on this than necessary and still no resolution.
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