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Unsync from deleted facebook account

Zeniyan
Zeniyan Posts: 3

Level 1

Is there a way to unsync my king account from a permanently deleted facebook account?

I'm trying to sync to another facebook account and there is no way for me to do so if the king account is connected to the deleted fb account.

Answers

  • _Elsa_
    _Elsa_ Posts: 37,391

    Hi Zeniyan, it can't be unsynced but the progress can be synced.  Please follow the steps from here:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep

    If the troubleshooting doesn't work then in the last paragraph there is a "here" hyperlink.  Click on it and complete the contact form.  They can manually add your progress to your new Facebook account.

  • Zeniyan
    Zeniyan Posts: 3

    Level 1

    Thank you, I've contacted them and will report the results in this thread.

  • _Elsa_
    _Elsa_ Posts: 37,391

    Thank you for letting me know this.  I hope that they can help you and then I will have an answer for other players.

  • Zeniyan
    Zeniyan Posts: 3

    Level 1

    edited September 2018

    Hmmm they redirected me to you and nothing else.

    "Elsa thinks they have the answer to your question "Unsync from deleted facebook account", head back to King Care now to check it out, let Elsa know if they answered the question by choosing the answer as solving the question. You've got a hot topic going, has one of the answers solved your question? If so select one to solve the question."

    Thanks for the effort though. Should I reply to the noreply email?

  • _Elsa_
    _Elsa_ Posts: 37,391

    Wow that is the strangest thing.  How do they know who I am?  See if you can reply and tell them that Elsa does not have the answer.  I'm also going to forward this message to my King Admin to see if she has an answer for both of us.  Thanks for letting me know.  I won't be near the computer for the next couple of days but will check on you when I get back online.

Hey! Would you like to give us your opinion?