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🌶️🍬 Hot & Sweet right now in Candy Crush Saga!

Lost my gold bars after iPhone upgrade

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Answers

  • _Elsa_
    _Elsa_ Posts: 36,780 Sweet Legend
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    Great!  I will send this message to Cez but she won't see it until Monday.  I will have her contact you.

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  • QueenMia
    QueenMia Posts: 12,979 Community Manager
    edited September 2018
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    Hello Rosemary,

    Really sorry for the delay. I have checked your ticket and if I understand properly, your problem is that you changed phone, but you lost your progress in the game, is that right? This is because you haven't saved your progress by registering your email - You can find more info here. But don't worry, we can get it back for you :) I've sent you an email as I'll need private information. To find it, click on the envelop on the top right hand corner, near your avatar. If you're on your phone, you need to tilt the screen to see it. 

    Speak soon!

    Mia

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  • Rosemary_Martin
    Rosemary_Martin Posts: 9 Level 2
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    Hi Mia,

    I did not lose my progress. When I opened the game on my new phone I was st the proper level. I lost my gold bars from my piggy bank in app purchases. I had approximately 106 when I upgraded phone. When I opened game in new phone I had zero. I have 4 now that have accumulated through progress bonuses, etc.

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