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🌶️🍬 Hot & Sweet right now in Candy Crush Saga!

LOST HELMETS

Rabi_Pal
Rabi_Pal Posts: 6

Level 1
in Support

Dear Admin's Suddenly my candy crush saga have closed and i lost my all helmets, in previous update was, "if suddenly game have closed then after open the game u will go back with your helmets", but now it's absolutely rubbish... please do something.. Awaiting for response.. 

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Answers

  • _Elsa_
    _Elsa_ Posts: 37,045

    Hi Rabi, the challenge is not working properly and has already been reported to the studio.  We are all waiting for a fix.

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  • Niki_Borsas
    Niki_Borsas Posts: 4

    Level 1

    But I’ve been experiencing the same issue for 4 weeks now. ...

    So I have had an update on my candy crush within iOS, and the helmets still disappear. Now what I have to wait another 4 weeks like this, for nothing? Why bother playing if I can’t compete in the side challenges etc. This is complete bs. 

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  • _Elsa_
    _Elsa_ Posts: 37,045

    Hi Niki, unfortunately the Space Dash was not a priority since there was a Windows 10 crash that needed attention.  I know that a lot of the challenges have glitches but I don't know in which order they will be resolving them.

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  • Staci_Lopez
    Staci_Lopez Posts: 4

    Level 1

    I know it’s not a fix to the issue, but I’ve found that if I lose a helmet, I just go to level one and play it several times until it gets back to the max. Then go back to the level I’m on and go from there. 

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