Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Lost levels when switching phones

Hello, i recently changed phones and downloaded candy crush saga again but when I signed in with Facebook it put me back to level 2331 instead of 8123. Last time i changed phones it was not a problem. I have tried to uninstall and download it again but with no luck. I love the game and have played for many years now but I don’t think I have it in me to start again at this level. Is there any way you can see my old level and put me back there?

Thank you so much in advance.

Jane

Accepted answers

All comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2738544#Comment_2738544

Hello again Jane @jane1625🤗

If you are not able to find the settings on your phone, please try this link to contact the King Player Support team --> https://soporto.king.com/contact

While filling out the form, select "Lost Progress or Items" at Topic area;

Then, select "I lost my progress" at Subtopic area;

At "Tell us what you need" area, explain about the problem briefly and, Submit the form.

Once you send your complaint, you will receive an automated email as an acknowledgement. But, you should hear from an actual agent within 3 to 5 days. If you did not hear from anybody by then, please send a reply to the automated email you received.

Hope everything goes alright and you will be back at your level soon🤞Please post back and let us know if you need further assistance!

Thank you for joining our Community! Have a great week ahead🍫🍫

jane1625

https://community.king.com/en/candy-crush-saga/discussion/comment/2737687#Comment_2737687

Thank you for the help! I can’t seem to find “ Lost Progress or Items” in the help center, is there an email I can write to? Thank you in advance. - Jane

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2737614#Comment_2737614

Welcome back 🥰

Your game app probably didn't connect to the server after level 2331 so your levels after 2331 were not saved. But there is no need to despair, you need to contact our player support from your game app and They will take you to level 8123.😊

Go to the game's Start Menu, then Settings - Help Center - Lost Progress or Items - Contact us and send them an email.

Please remember to choose 'I lost my progress' as the subtopic and also mention what level you were on so Player Support can restore the game right away.

Thank you.

jane1625

https://community.king.com/en/candy-crush-saga/discussion/comment/2732571#Comment_2732571

Hello PummyRaj, thanks for getting back so fast! I am using an iPhone.

jane1625

Hello PummyRaj, thanks for getting back so fast! I am using an iPhone.

PummyRaj

Hello Jane @jane1625🤗 Hearty Welcome to our lovely King Community!

I am sorry to hear about the issue in your game! But, no need to worry and no need to start from the beginning! The King Player Support will be able to help you with restoring your level progress👍️

Can you please tell me which device you are using to play the game? Is it an Apple phone or Android?

To reply back, simply type in the blank box given below to my comment.

Talk to you soon. Have a great rest of the day🍫🍫

PrettyBubbles

https://community.king.com/en/blog/discussion/412894/lost-levels-when-switching-phones

Hi and welcome my friend sorry to hear you have experienced this issue

I will tag your game moderators who can help you better and move this over to CCsaga for you 💓

@bearwithme @PummyRaj @kiara_wael

Welcome! 👋

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Accepted answers

All comments

PrettyBubbles

https://community.king.com/en/blog/discussion/412894/lost-levels-when-switching-phones

Hi and welcome my friend sorry to hear you have experienced this issue

I will tag your game moderators who can help you better and move this over to CCsaga for you 💓

@bearwithme @PummyRaj @kiara_wael

PummyRaj

Hello Jane @jane1625🤗 Hearty Welcome to our lovely King Community!

Can you please tell me which device you are using to play the game? Is it an Apple phone or Android?

To reply back, simply type in the blank box given below to my comment.

Talk to you soon. Have a great rest of the day🍫🍫

jane1625

Hello PummyRaj, thanks for getting back so fast! I am using an iPhone.

jane1625

https://community.king.com/en/candy-crush-saga/discussion/comment/2732571#Comment_2732571

Hello PummyRaj, thanks for getting back so fast! I am using an iPhone.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2737614#Comment_2737614

Welcome back 🥰

Go to the game's Start Menu, then Settings - Help Center - Lost Progress or Items - Contact us and send them an email.

Please remember to choose 'I lost my progress' as the subtopic and also mention what level you were on so Player Support can restore the game right away.

Thank you.

jane1625

https://community.king.com/en/candy-crush-saga/discussion/comment/2737687#Comment_2737687

Thank you for the help! I can’t seem to find “ Lost Progress or Items” in the help center, is there an email I can write to? Thank you in advance. - Jane

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2738544#Comment_2738544

Hello again Jane @jane1625🤗

If you are not able to find the settings on your phone, please try this link to contact the King Player Support team --> https://soporto.king.com/contact

While filling out the form, select "Lost Progress or Items" at Topic area;

Then, select "I lost my progress" at Subtopic area;

At "Tell us what you need" area, explain about the problem briefly and, Submit the form.

Hope everything goes alright and you will be back at your level soon🤞Please post back and let us know if you need further assistance!

Thank you for joining our Community! Have a great week ahead🍫🍫

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Gold bar
GGold bar

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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