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I cannot close the ads
Hi everyone 😃
We are happy to announce that the issue with not being able to close an Ad after watching it should be fixed! Please restart your device if the issue persists and make sure you have the latest game app version installed.
Thank you for your patience and have a Sweet day 🍬🍫
Same problem here. Please hurry to update app
same with me but it's n ot all the adds, some of them are still okay.
Thanks I'll follow the other conversation.
Hi and Welcome to the King Community
Thank you for the feedback. This issues has been reported Here
Occured the first time today morning, now I am always getting adverts in candy crush saga, which I am not able to close after seeing them to the end. The x for close the add is there, but doesn't do anything. But it is not happening whith all adds?
since this morning the video ads can not be closed after watching them. the only solution seems to be closing the Candy Crush app and start all over again.
I can’t x out of the rewards advertising. The screen gets stuck on the advertisement. The only way out is to close the game and reopen it without the rewards.
Thank you all for reaching out to us but sorry to hear it's due to an issue affecting your game play 😕
We have passed on your feedback regarding Ads not closing and waiting to see what comes out of it as the team is working on reproducing the issue and see why this is happening to some of you.
We'll keep you updated 😉
Same with me.
Yea very frustrating
If you are playing on an android device @chhetriakash624 swipe down from the top of your screen to make the navigation bar appear then press the back button.
Same here, it’s very frustrating if you click accidentally!
I am stull unable to do that
I have the Same Problems with the ads and you have to leave the Game. No chance to stop this and Go on. Hope you fix this very soon.
I tries alot of time
Thank you for reporting , Please force the Apps and Log in again
I am having the same problem! Frustrated
I’m having the same/similar problem in IOS. The local area video ads count down then show reward granted. Clicking on the reward granted X does nothing. If you open a link in the video ad and go back it goes from “reward granted” to “2 seconds” and won’t count down. I have to force close the game to get out of the ad. I’ve tried resetting my late model IPad, still happens on local ads.
Thank you for reporting , In a meantime please force the Apps and Log in again.
I can’t collect my rewards after watching food panda advertisement
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Problem with IPad for ads. After watching the ad and your done, it freezes and won’t exit to the game.
Since 3-4 days ago, I am unable to log in with my facebook account. Yes, I tried everything that I could find online, all the helps and tricks, but it still doesn't work. Probably lost 10 years of progress and about 12000 levels… I am fuming… Whatever I do, I get this message…
وعند فتح اللعبه مره اخرى اختفت الهدايا واهدرت محاوله
this level opens and immediately says you lost the level with zero moves made. I believe there’s a glitch in this level. It’s been happening for two days.
How can I be in a group with someone who has only played just over 300 games and compete when I am over 11k in levels? How can their style be similar to mine? This is just a money making racquet otherwise we’d compete against people on similar levels. Someone must explain this and with LOGIC!!
hi my game froze in the middle of beating five seasons in first place and I couldn’t move forward I lost all progress after having to quit the app and had to start all over againn
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
