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Why i am unable to close the ads. - 🚫 Issue Fixed!

24

Answers

  • Alienscar
    Alienscar Posts: 16,464

    If you are playing on an android device @chhetriakash624 swipe down from the top of your screen to make the navigation bar appear then press the back button.

  • Eve18
    Eve18 Posts: 5

    Level 2

    edited August 2023

    Yea very frustrating

  • asellers
    asellers Posts: 1

    Level 1

    edited August 2023

    Same with me.

  • QueenB
    QueenB Posts: 15,435

    Thank you all for reaching out to us but sorry to hear it's due to an issue affecting your game play πŸ˜•

    We have passed on your feedback regarding Ads not closing and waiting to see what comes out of it as the team is working on reproducing the issue and see why this is happening to some of you.

    We'll keep you updated πŸ˜‰

  • LoAmp
    LoAmp Posts: 1

    Level 1

    I can’t x out of the rewards advertising. The screen gets stuck on the advertisement. The only way out is to close the game and reopen it without the rewards.

  • aartsene
    aartsene Posts: 1

    Level 1

    since this morning the video ads can not be closed after watching them. the only solution seems to be closing the Candy Crush app and start all over again.

  • tatzlmaxl
    tatzlmaxl Posts: 20

    Level 3

    Occured the first time today morning, now I am always getting adverts in candy crush saga, which I am not able to close after seeing them to the end. The x for close the add is there, but doesn't do anything. But it is not happening whith all adds?

  • kiara_wael
    kiara_wael Posts: 156,992
    edited August 2023

    Hi and Welcome to the King Community

    Thank you for the feedback. This issues has been reported Here

  • tatzlmaxl
    tatzlmaxl Posts: 20

    Level 3

    edited August 2023

    Thanks I'll follow the other conversation.

  • tatzlmaxl
    tatzlmaxl Posts: 20

    Level 3

    same with me but it's n ot all the adds, some of them are still okay.

Hey! Would you like to give us your opinion?