Need to restore my levels

Hello @kingkemp🤗 Welcome to our sweet King Community!

I am sorry to say that I could not understand what you wrote!! Can you please elaborate and explain the issue?

To reply back, simply type in the blank box given below to my comment.

Hope to talk to you soon. Have a great rest of the day🍫🍫

Hello @kingkemp🙋‍♀️ Thank you for replying back!

But, I need to know how you lost your level progress and few more details...

1) Did you reinstall your game?

2) Did you save it before either with a Facebook account or Kingdom account?

3) If you saved the game, did you make sure that you have logged into the correct account?

4) Are you using a mobile device or a computer? If you are using a mobile device, is it an Android or Apple device?

Hello @kingkemp🙋‍♀️

I am sorry! To be able to help you, I need a bit more clarification please!

1) Are you using the Android phone to play your game and that is where you need to restore your level progress?

2) What did you mean by --> (a) it was locked down; (b) "this was after I had to install the games"

The better information and clarification I have, the sooner I will be able to help you to get your progress back.

Thank you for your patience and understanding 🍫🍫

Thank you, @kingkemp👍️

Will get back to you in a bit!