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Hi every time I try to get extra moves a black screen appears have to delete and start again very annoying.
Hi, everyone,
We wanted to apologies for any inconvenience you might be experiencing while watching Ads. We totally understand that this hiccup is causing a bit of trouble, and please know that we're fully engaged in getting it all sorted out for you!
It's a bit of a puzzle that's taking us a tad longer to crack than we hoped, but we're determined to find the perfect fit.
In the meantime, we didn't want to keep you in the dark. We're actively working on fixing the issue as we speak! While we work our magic behind the scenes, here's a little tip we've picked up along the way.
Some players have found that restarting their devices has been quite helpful. It might not be a golden ticket for everyone, but it's definitely worth a shot!
Thank you for your patience, your understanding, and your continued support.
Stay tuned for updates 👑🐝
Lots of reports about this issue. They might get it fixed on Monday. It's clearly a glitch at their end, which you can't do anything about. Just be patient and don't use the ads feature for now.
Hi and Welcome to the King Community
Thank you for the feedback. this issues has been reported in a mean time please force close the Apps and Log in again, for more info Here
I can’t watch the ads on my extra moves. I just keep getting a black screen.
I just lost my game and will probably lose race because I can’t get rewards. Help!
It’s fixed. Thanks!
Is there something I need to do? When I click on Watch ad, the curtain opens, but the screen is black.
If I click watch ad, there will be no video but just a black screen and I won't be able to progress from there.
This issue is ongoing and very frustrating! Please fix this! Using iPhone August 2023
It's a temporary issue with the game and we will let you know here as soon as we get any information regarding the solution😊
Thank you for your patience🙏
@Sukanta_Biswas
Power 'off/on' phone to restart game at same level but problem is still there. Nothing's gonna help it now.
Welcome to the King Community🥰
Thank you for reporting with screenshots😊However the problem has already been reported and work is underway to fix it.
In case you get the problem again just restart the game and hopefully your problem won't reoccur.
Thank you.
Welcome to the King Community 🥰
We are very sorry for your inconvenience😒 Actually there was some issue related to ad video and the issue has already been resolved HERE but I'm not sure if the problem has recurred so we will report your issue to our team as well.
However, you can follow the troubleshooting steps below to see if your issue is resolved.
Check app update - Log out game - Restart device - Open game and Log in.
After following the steps, be sure to let us know again if the problem persists.
I'm having the same problem on my android phone, started a few days ago. It's very frustrating when you just need a few more moves to win. Please fix this.
Every game from 13981 on does not work properly. All the adds for extra plays are black. Frustrating.
I attach a screenshot at Level 14046 on above topic. It started at Level 14044. On clicking this blank window to watch ad, my android phone showed a 'black screen'. The only way to continue playing is to restart the phone.
IT team please check. Thank you.
Thank you for the feedback , This issues has been reported Here
13981 extra play commercials are black and you have to close out of the game to get out of the black, nothing commercial.
All ads
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Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
