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Not getting gold bars when I win the race
hi PummyRaj,
hope you are well.
I’m really getting frustrated with this game as it’s too buggy. First I wasn’t getting any boosters for the challenges eg party hat hand switch if I won the level or paid by gold bars. The only thing I got was extra time (infinity). NOW I won the race and didn’t get the bars I’ve just earnt. ( 35 ). Enough ! I want to continue enjoying the challenges but without headaches. Please reimburse them and please don’t pass me onto the next person as this has happen before and I got no where!
I am not getting bars after I win them
Hello @Flik7216🤗 A Warm Welcome to our sweet King Community!
I am sorry to hear that you are having an issue in your game!
Are you talking about the prizes after winning an Episode Race or the Candy Royale race?
Please reply back by typing in the blank box given below🍫🍫
Why I am I not getting gold bar when I win a race?
Sorry, then you need to contact our player support.
You can directly contact the player support by following the link below.
Please remember to choose 'Events or Features Issue' for a swift reply and quick solution!
Thank you.
There is no claim option
I have marked through arrows.
I have also turned phone off and on, gone out of game and back in where is the event option?
Closing the game means closing the Candy Crush Saga game app and returning to the normal screen of your phone.
However since you have logged out and logged in, have you checked the event option to see if there is an episode race claim option?
Where do I do that I have tried logging in and out of account
No, just turn the game off and on.
Do you mean turn my phone off and on?
Thanks for the fast reply😊 Try turning off the game and restarting (Reopen) it.
2496 and 2510, how do I restart the game?
Welcome to the King Community 🥰
We are sorry for your trouble😥 But I just wanted to be sure which race you won and didn't get the gold bar?
Was that an episode race?
If it's an episode race, sometimes in case of a temporary error after winning the episode race, Gold bars doesn't get added to the game, but after restarting the game, everything is normal.
Did you try that?
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