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Not getting gold bars when I win the race
hi PummyRaj,
hope you are well.
Iām really getting frustrated with this game as itās too buggy. First I wasnāt getting any boosters for the challenges eg party hat hand switch if I won the level or paid by gold bars. The only thing I got was extra time (infinity). NOW I won the race and didnāt get the bars Iāve just earnt. ( 35 ). Enough ! I want to continue enjoying the challenges but without headaches. Please reimburse them and please donāt pass me onto the next person as this has happen before and I got no where!
I am not getting bars after I win them
Hello @Flik7216š¤ A Warm Welcome to our sweet King Community!
I am sorry to hear that you are having an issue in your game!
Are you talking about the prizes after winning an Episode Race or the Candy Royale race?
Please reply back by typing in the blank box given belowš«š«
Why I am I not getting gold bar when I win a race?
Sorry, then you need to contact our player support.
You can directly contact the player support by following the link below.
Please remember to choose 'Events or Features Issue' for a swift reply and quick solution!Ā
Thank you.
There is no claim option
I have marked through arrows.
I have also turned phone off and on, gone out of game and back in where is the event option?
Closing the game means closing the Candy Crush Saga game app and returning to the normal screen of your phone.
However since you have logged out and logged in, have you checked the event option to see if there is an episode race claim option?
Where do I do that I have tried logging in and out of account
No, just turn the game off and on.
Do you mean turn my phone off and on?
Thanks for the fast replyš Try turning off the game and restarting (Reopen) it.
2496 and 2510, how do I restart the game?
Welcome to the King Community š„°
We are sorry for your troubleš„ But I just wanted to be sure which race you won and didn't get the gold bar?
Was that an episode race?
If it's an episode race, sometimes in case of a temporary error after winning the episode race, Gold bars doesn't get added to the game, but after restarting the game, everything is normal.
Did you try that?
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
